Shipping policy

Shipping Policy

Thank you for shopping with Luxx Shop. We are committed to delivering your orders as quickly and efficiently as possible.

Order Processing Time

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders are not processed or shipped on weekends or public holidays.

  • During high-demand periods, processing times may be slightly delayed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.

Shipping Time

Estimated delivery times vary depending on your location:

  • United States: 7–15 business days

  • Canada & Europe: 7–18 business days

  • International Orders: 10–25 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, tracking information will be sent to your email address if tracking is available for your shipment.

Please allow a few days for tracking updates to appear in the carrier’s system.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Luxx Shop is not responsible for orders shipped to incorrect addresses provided by customers. If you notice an error in your shipping details, please contact us immediately at:

Email: jaidenrandall23@gmail.com

Lost or Stolen Packages

Luxx Shop is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.

If your package is marked as delivered but you have not received it, please contact the shipping carrier directly or reach out to us for assistance.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country.

These charges are the responsibility of the customer and are not included in the product or shipping prices.

Delayed Orders

While we work hard to ensure timely delivery, delays may occasionally occur due to:

  • High shipping demand

  • Customs inspections

  • Weather disruptions

  • Carrier-related issues

We appreciate your patience and understanding in such situations.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photos of the damaged item and packaging

We will review the issue and work toward a suitable resolution.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

Email: jaidenrandall23@gmail.com