Refund policy
Return & Refund Policy
At Luxx Shop, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it.
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The item must be in its original packaging with tags attached.
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Proof of purchase or order confirmation is required.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned or refunded:
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Sale or clearance items
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Gift cards
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Personalized or custom-made items
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Intimate or hygiene-related products
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Items damaged due to misuse, improper handling, or normal wear and tear
Return Process
To request a return, please contact us first at:
Email: 
Please include:
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Your order number
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Reason for return
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Photos of the item if it arrived damaged or defective
Once your return request is approved, we will provide instructions on how and where to send your package.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The wrong item was sent
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The product is defective
Shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will work quickly to resolve the issue through:
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Replacement
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Exchange
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Full refund
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
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Refunds will be processed to your original payment method.
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Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund yet:
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Recheck your bank account.
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Contact your credit card company or payment provider.
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Contact your bank, as processing times may vary.
If you still have not received your refund after completing these steps, please contact us.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent.
Order Cancellation
Orders can only be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Email:
This policy is designed following common Shopify return policy practices and recommendations